EMPLOYMENT OPPORTUNITY

POSITION: Student Loan Default Prevention and Management Coordinator (Student Services Program Coordinator II) – Enrollment Services/Financial Aid

STARTING SALARY: Actual starting salary will be commensurate with experience.

(Class CB70/Slot0004/Band05). Position # 106509

MINIMUM TRAINING AND EXPERIENCE: Master’s degree; or Bachelor’s degree and two (2) years of experience in college financial aid. Experience in student loan default management within federal student financial aid programs strongly preferred.

KNOWLEDGE, SKILLS AND ABILITIES: Knowledge of current and comprehensive federal and state regulations pertaining to student and state aid programs; Knowledge of U.S. Department of Education rules and regulations; Knowledge of Title IV program fund regulations; Knowledge and understanding of cohort default rate management and student loan repayment options; Knowledge of current tax regulations and the implications of such regulations on financial aid; Experience in the utilization of financial aid software and business applications such as Microsoft Office and NSLDS; Excellent communication, presentation, and interpersonal skills in interacting with diverse constituents; Ability to prioritize, organize and manage a significant case load; Ability to interpret and explain complex regulations and policies to a diverse audience; Ability to work independently; Ability to effectively communicate in oral and written form; Ability to travel the tri-county service area; Ability to work flexible hours including periodic evenings and weekends as needed.

SPECIFIC DUTIES

1. Develops, implements, and evaluates default aversion and management strategies. Works with loan services, guarantors, and other service providers to cure delinquent accounts and promote default awareness. Oversees all borrower communication initiatives, which may include weekly and/or monthly call or mail campaigns based on borrower delinquency status. Initiates, coordinates, and manages communications between York Technical College and third-party participants in Federal loans. Communicates between borrowers and third-parties, such as loan servicers and the Department of Education to facilitate timely resolution for at-risk borrowers. Reviews reports and facilitates process of reporting students balance loan delinquencies to regulatory agencies and ensures compliance with delinquency reporting processes. Acts as liaison between students, guarantee agencies and the Department of Education to assist on default resolution. Maintains appropriate records regarding cohort default management. Provides historical and forecast models of College’s cohort default rates.

2. Contacts former students who are delinquent on federal student, and counsels them on making payments to bring account current and/or assists them with deferment and forbearance form in an effort to prevent and mitigate defaults. Reviews defaults, bankruptcies, and loan discharge conflict flags (C flags) received from NSLDS to determine whether proper documentation has been submitted to clear the flag. Facilitates efforts for minimizing delinquency and default on student loans by following up with letters, emails, and phone calls to former students. Conducts and interprets ongoing evaluations, complex data, and revision of default management procedures. Performs statistical analyses and summarizes findings in applicable reports to other communication mediums. Reviews with Registrar Student Status Confirmation Report (SSCR) through National Clearinghouse. Uses data from forecasts on cohort default rates to inform short and long-term financial aid department goals in concert with head of Financial Aid and Dean for Enrollment Services.

3. Develops and conducts financial aid and literacy education resources, training, and information workshops continuously incorporating changing regulations and procedures. Coordinates workshop settings with debt counseling sessions, college success classes, high school college nights, early awareness programs and other financial aid application sessions. Facilitates resolutions for delinquent borrowers in danger of defaulting. Prepares entrance and exit interview packets and debt management packets for presentations. Tracks and manages student loan delinquencies; Works and reconciles DL and CDR reports.

4. Recommends and analyzes solutions to improve current processes and actively participates in the marketing and roll-out of new financial resources and/or processes. Works with other Departments to develop, implement, and coordinate cohort default management practices and student financial literacy programs. Works collaboratively with other financial aid counselors, Enrollment Services staff, and others to ensure that optimal default prevention techniques are applied.

5. Provides backup financial aid counselor assistance (including Welcome Center) Financial Aid counselors as assigned. Performs other duties as assigned.

To apply, please complete an on-line employment application at www.yorktech.edu/hr or come to the Human Resources Department, 452 South Anderson Road, Rock Hill, SC, 29730, to complete an on-line employment application. Applications accepted until _October 30, 2014.