Converse - Job Opening

JOB TITLE: Finance and Registration Center Generalist and

Assistant to the Director of Financial Aid

SUMMARY OF POSITION:

• Perform a variety of tasks involved in all phases of the enrollment process; respond to financial aid and billing inquiries; assist students, faculty, staff, and the general public with financial aid and billing processes.  Assist students and parents with financial aid counseling and documents. Serves as the College’s Veterans’ Affairs Officer and Work-study Coordinator, Tuition Exchange Liaison and State Residency Expert. 

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Finance and Registration Center:

• Serve as first point of contact for visitors to the Center.       

• Provide direct front-desk customer assistance; directs and provides information to customers, and facilitates the resolution of customer concerns and queries.
• Provides information to students and families regarding the options for obtaining financial aid, the process for requesting aid, and the eligibility requirements for receiving and maintaining aid.
• Greets visitors in person or on the phone, providing customer service with advice and guidance regarding the financial aid or billing process; may refer customers to appropriate department or college site.
• Cashes checks, processes petty cash, takes student account payments.
• May process cash receipts and cash-related transactions.
• Perform general data entry.
• Maintain student files.
• Compliance with the College’s Service Expectations. Exhibits courteous manner and excellent problem solving skills on the telephone and in person.

Financial Aid Assistant:

• Coordinate the Federal Work Study, Tuition Exchange and Veterans Administration Educational Benefits Programs and serve as State Residency Expert.
• Certify SC Teachers Loans.
• Complete Federal Verification on all selected students.
• Prepare Invoices for Outside Scholarships and State Pre-paid Tuition Plans.
• Run and process weekly Admissions Reports.
• Serve as Web Content Manager for the Financial Aid portion of the College Website
• Assist with TEACH Grant Program.
• Complete DSS and Praxis Forms.
• Supervise student workers.

JOB  SPECIFICATIONS:

• Minimum of an Associate’s degree required; Bachelor’s degree preferred. 
• Excellent customer service and telephone skills required.
• Computer proficiency required.
• Prior work experience in college setting preferred.
• One year experience in a high traffic office setting.
• Must have good attention to detail.
• Ability to work flexible hours.
• Ability to work in a cooperative team spirit.
• Openness to work with all Converse administrative and academic departments.
• Ability to perform multiple tasks.
• Excellent written and oral communication skills.
• Ability to exercise good judgment and handle confidential information in a discrete and professional manner.
• Familiarity with Title IV and State financial aid programs preferred

SPECIAL CONSIDERATIONS:  Intermittent sitting, standing, stooping, crouching, walking and occasional lifting of light objects.  Work is performed in an office.

DISCLAIMER:  The preceding job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this classification.  It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.